Privacy Policy Statement

FIND OUT HOW WE USE AND PROTECT YOUR INFORMATION

Respecting and protecting your Personal Information (please refer to the definition of Personal Information at the end of this policy statement) is very important to us. It is also a Constitutional right, a legal requirement as per the Protection of Personal Information Act, 4 of 2013 (the Act), and a good business practice requirement, which we, at IMAGEMAKERS, take very seriously.

In line with the 8 Conditions in the Protection of Personal Information Act, 4 of 2013 (the Act), we

  • Accept joint responsibility and accountability with you to responsibly manage and protect your Personal Information when providing our services, products and solutions to you;

  • Undertake to receive, only from you, and process the Personal Information that is necessary for the purpose to assist you with your required solutions, conclude the necessary related agreements and consider the legitimate legal interests of everyone concerned, as required by the Act and to respect your right to withdraw your consent for the processing of your Personal Information;

  • Undertake to only use your Personal Information for the purpose required to assist you or provide products or solutions to you;

  • Undertake not to share or further process your Personal Information with anyone if not required for assisting you with your products or solutions or by the law;

  • Undertake to be open and transparent and notify you as and when required by law regarding why and how your Personal Information needs to be collected;

  • Undertake to safeguard and protect your Personal Information in our possession;

  • Undertake to freely confirm what Personal Information we have, to update and correct the Personal Information, and to keep it for no longer than legally required.

We or the Service Providers may be required to collect, use, or keep your Personal Information as prescribed by the relevant laws and regulations and for reasons such as:

  • To share with and provide relevant products or services to you, to carry out the transaction you requested, and to maintain our relationship;

  • To update you on the delivery of the product and for customer support purposes;

  • To respond to your queries;

  • To confirm and verify your identity for security purposes;

  • To conduct credit reference searches or verification, only if you authorise this or if it’s a requirement to provide your solutions to you;

  • For operational purposes required to assist you with the solutions or products you require;

  • For audit and record-keeping purposes;

  • In connection with possible requirements by the Information Regulator or other Government agencies allowed by law, legal proceedings, or court rulings.

  • When you register as a user on IMAGEMAKERS (PTY) LTD’S website, we will also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at any time by using the unsubscribe function within the electronic marketing material.

We may need to share your Personal Information and/or utilise software or online platforms to enter and process your information for an application, claims, or business management purposes. This will only be done in strict adherence to the requirements of the Act.

UPDATING YOUR PERSONAL INFORMATION

You can update your personal information anytime by accessing your account on IMAGEMAKERS website.

We and the companies providing the products or solutions to you may use “cookies” on our and their websites. They enable us and them to improve your future visits to our site as well as provide you with a more user-friendly experience. Our and their Cookie Policy can be found on the websites.

SECURITY OF YOUR PERSONAL INFORMATION

IMAGEMAKERS uses 128 – bit SSL (secure sockets layer) encryption technology when processing your financial details. 128-bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard.

CONCERNS AND CONTACTS

Any additional information or concerns can be found and raised with the Information Regulator, who can be contacted as shared below, but please feel free to contact us first at sales@imagemakers.co.za to discuss any questions or concerns you may have:

Website: https://www.justice.gov.za/inforeg/ Tel: 012 406 4818 Email: inforeg@justice.gov.za

Your Personal Information is defined by the Protection of Personal Information Act (the Act) as:

“means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to— (a) information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person; (b) information relating to the education or the medical, financial, criminal or employment history of the person; (c) any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person; (d) the biometric information of the person; (e) the personal opinions, views or preferences of the person; (f) correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence; (g) the views or opinions of another individual about the person; and (h) the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person”.