Frequently Asked Questions
Is there a minimum order quantity?
There is no minimum order quantity. You can choose any style, colour, size, and quantity from our catalogue. However, please note that a minimum delivery charge will apply based on your location.
Do we make alterations?
Our garments are produced according to international size standards. Please make sure to measure yourself accurately and order the correct sizes based on your measurements. We do not create garments to individual measurements and cannot perform any alterations. All our garments are electronically cut, so no pattern adjustments are possible.
However, we do offer optional extra lengths.
Why does it take 8 weeks irrespective of order size?
All orders are placed in a queue based on their order date. Approximately every two weeks, all confirmed orders are gathered and added to a production run. Each production run includes over 60 styles and colours. Manufacturing is done by style, and an order can only be packed and dispatched once all the styles in your order are completed. Please note that some orders may take longer to process depending on the size of the queue.
What is the delivery period
All garments are made to order and typically dispatched within approximately 8 weeks from the date your order is confirmed. Please note that our estimated delivery period of 8 weeks is subject to change. Delivery times may be longer or shorter, but we will notify you upon placing your order
Garment care
Our garments and fabrics are thoughtfully selected to suit different climates and seasons. We design all our garments for easy care. By following the care instructions on the label inside each garment. While we strive to provide the best quality, we kindly ask for your understanding that we cannot be responsible for any damage caused by mishandling or not following the care instructions.
Do we have a winter and summer range?
We've thoughtfully designed our range to be perfect for both winter and summer seasons. As you browse through this catalogue, you'll discover beautifully coordinated looks that are ideal for both warm and cool weather.
What to expect when you receive your order?
We simplify the process of distributing ordered garments. Each person's order is thoughtfully packed individually.
Payment Terms
A deposit amount of 50% is required to confirm your order, prior to manufacturing.
The 50% balance is due when ready to ship but must be paid in full before despatching please.
Do we make use of Agents?
To maintain service levels and quality, Imagemakers does not sell through or make use of any agents or third parties. If you do not buy directly from Imagemakers, quality and service cannot be guaranteed.
Can we manufacture your own designs and colours?
All our fabrics are specially designed and imported exclusively for Imagemakers, Imagemakers can only supply the exact styles and colours presented on this website.
Who normally pays, company or employees
Ask your management for the company to pay for the wardrobe as a staff benefit first prize! OR Your company and employees each pay a part, with the employees paying the company back interest free via a salary deduction over an agreed period. OR Your company pays the full amount, and the individual staff member repays the company over an agreed period (12, 18, or 24 months), interest free.
How should we plan our company wardrobe?
As a starter guide, we have put together 3 package options showing you how many garments to buy and the available combinations possible. Remember this is just a guide and you can select the styles and colours that suit you best.
Can you send me fabric swatches?
Yes, fabric swatches can be posted / delivered to you on request, free of charge.
What size am I?
Our garments are designed to fit most men and women, considering the diverse South African body shapes, and are manufactured according to international size standards. Refer to our size Guide for more information.
Do you ship internationally?
Yes, we ship globally.
Can individuals order?
Individuals can order in their private capacity; however, payment is required before manufacturing starts. Please bear in mind that a minimum delivery charge will be added to your order, depending on where you are situated.
Do we carry stock?
It is important for us to offer our customers a choice of style and/or colour. Due to our vast selection of styles, colours and sizes, all garments are manufactured to order.
