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EXCHANGE POLICY

We Allow Returns

At the end of the day, we want you to be happy, so we created a returns policy for exchanges, just in case…

Returns Policy

As we are sure you will be, and we want you to be, delighted with your purchase of IMAGEMAKERS Corporate Wear, you are welcome to exchange any item no matter what the reason.

In order to exchange goods, contact IMAGEMAKERS (PTY) LTD for an exchange reference number and form, which we will email to you. This form needs to be included, along with a copy of the original invoice in the box with the returned items.

Returned items will not be exchanged if they are received by IMAGEMAKERS (PTY) LTD later than 30 days from the date we dispatched your order and if they are not accompanied with an IMAGEMAKERS (PTY) LTD return form, with return number included and a copy of the original invoice, as mentioned above.

Returned garments must not be worn or altered and must be returned in their original state and packaging.

Any garment queries / faults which are due to a clear oversight on behalf of IMAGEMAKERS (PTY) LTD, will be exchanged and manufactured on an express production run and all costs will be for IMAGEMAKERS (PTY) LTD.

Size exchanges:

Courier costs for sending back these items will be for the customer’s account. We strongly recommend that customers send any returns via an insured, trackable service. IMAGEMAKERS (PTY) LTD will cover the courier costs for sending the replacement items. Garments returned for size exchanges will follow our normal production delivery cycle.

If style exchanges are made and as a result thereof additional charges arise, exchanged items will not be despatched until these amounts are settled in full.

Items cannot be returned for refund only.

Please note: IMAGEMAKERS (PTY) LTD cannot accept responsibility for damage caused by mishandling, failure to follow garment care instructions, or excessive wear and tear.

All garments are made to order. As a result, please note that commercially acceptable variations in colour may occur due to slight differences in fabric from different deliveries.

Same styles manufactured in different quality fabrics can feel slightly different in fit, although the exact same pattern is used, electronically cut and garments manufactured at the same time. These differences should not warrant size exchanges.

Please contact sales@imagemakers with any return queries you may have.